Booking privacy notice
The Horns, Ashbourne · Booking enquiries and reservations
Who is responsible?
The Horns, Ashbourne is the venue handling your booking information. Contact: info@thehornsashbourne.co.uk. The full legal name and address of the data controller must be confirmed and added to this notice before public bookings are enabled.
What details do we collect?
When you make a booking, we collect your name, telephone number, email address, date and time, party size and any optional booking notes. Our website may also handle limited technical and security information to protect the booking system from abuse.
How do we use your details?
We use your information to check availability, make and manage your reservation, send confirmations or cancellations, contact you about changes, answer queries and protect the booking service. We do not add you to a marketing mailing list simply because you booked a table.
Our usual UK GDPR lawful basis for reservation administration is contract (Article 6(1)(b)), including steps you ask us to take before your visit. We may rely on legitimate interests (Article 6(1)(f)) for proportionate system security and handling routine booking enquiries, and on legal obligation (Article 6(1)(c)) where applicable. You have a right to object to processing based on legitimate interests.
Will you share or sell my details?
We never sell or rent reservation details, and we do not disclose them to other businesses for their own marketing. To run the booking service, trusted service providers may process information on our behalf, including website/database hosting and booking email delivery. Our intended providers include Cloudflare and an email delivery service; their exact arrangements will be confirmed before launch. We may also disclose information if legally required.
If any service provider processes information outside the UK, we will assess the destination and applicable transfer safeguards before using that provider, and update this notice to reflect the arrangements actually in place.
Food allergies and health information
You may tell us about food allergies, intolerances and dietary requirements in the optional booking requests box. We use these details only to prepare for and provide your visit, including discussing food preparation with relevant kitchen and front-of-house staff. Some information may reveal health information and need extra protection under UK GDPR; if you provide requests in that box, we ask for a separate explicit agreement to use them. You can instead call the restaurant to discuss your needs, and you can contact us to withdraw consent. The kitchen may contact you to clarify requirements. Please also tell staff about any food allergies or intolerances when you arrive and before ordering, as recipes and ingredients can change. Access to such information will be limited to staff who need it and our final retention and deletion controls must be tested before launch.
How long do we keep booking details?
Our proposed active booking-system retention period is up to 365 days after the reservation date, after which the system is designed to delete the booking and associated email-queue record. This period is a proposed policy, not a statutory requirement. Provider email logs, secure backups and records legally required for a longer period may follow different schedules, which we will confirm and document before launch.
Your rights
Subject to the applicable law, you can ask to see or correct your information, request deletion or restriction, and object to certain uses. Other rights, including data portability, may apply depending on the processing. Contact us at info@thehornsashbourne.co.uk. If you are unhappy with our handling of your details, you can complain to the Information Commissioner’s Office (ICO).
Changes to this notice
We will update this notice if our booking process, providers or retention arrangements change. The final publication date and registered-office details will be checked before we start taking bookings.